Last Updated: November 6, 2026
At Rosavia, we understand that customers may occasionally need to change or cancel an order. We aim to make the cancellation process as simple and transparent as possible.
1. Order Cancellation Timeframe
Customers may request to cancel an order before it has been processed for shipment.
Please contact our customer service team as soon as possible with your order number and cancellation request.
Once an order has entered processing, been packed, or shipped, cancellation may no longer be possible.
2. How to Request a Cancellation
To request an order cancellation, please contact us by email and provide the following information:
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Your order number.
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Your full name.
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The email address used when placing the order.
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The reason for cancellation, if applicable.
Our customer service team will review your request and notify you whether the cancellation can be completed.
3. Refunds for Canceled Orders
If your cancellation request is approved before shipment, the payment will be refunded to your original payment method.
Please allow approximately 5–10 business days for the refund to be processed. The actual time for funds to appear in your account may vary depending on your bank or payment provider.
4. Orders Already Shipped
Orders that have already been shipped cannot be canceled.
If you no longer wish to keep an item after shipment, you may request a return in accordance with our Return & Refund Policy, subject to the applicable eligibility requirements.
5. Order Changes
If you need to update your shipping address, contact information, or other order details, please contact us as soon as possible.
Changes can only be accommodated before the order has been processed or shipped. We cannot guarantee that requested changes will be possible.
6. Contact Information
If you have questions or need assistance with an order cancellation, please contact us:
Store Name: Rosavia
Email: info@rosavia.us
Phone: +1 (402) 415-6534
Address: 224 West 7th Street, Logan, IA 51546, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)