Refund policy

Last Updated: November 6, 2026

At Rosavia, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept return requests within 30 days of delivery.

To qualify for a return, products must meet the following conditions:

  • Items must be unused and in their original condition.

  • Products should be returned with their original packaging, accessories, and included components.

  • Items must not show signs of damage caused by improper use or handling.

  • Proof of purchase or an order number must be provided.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products that have been used, assembled, or modified beyond what is reasonably necessary for inspection.

  • Items damaged due to improper use or handling after delivery.

  • Products returned without prior authorization.

  • Customized or specially made products, where applicable, unless defective or otherwise required by law.

3. Return Process

To initiate a return, please contact us at info@rosavia.us with your order number, reason for return, and relevant photos if the product is damaged or defective.

Our customer service team will review your request and provide return instructions. Please do not send any items back before receiving return authorization.

4. Return Shipping Costs

  • Damaged, defective, or incorrect items: Rosavia will cover reasonable return shipping costs.

  • Returns due to personal preference or change of mind: Customers are responsible for the return shipping costs.

Original shipping fees, if any, may be non-refundable unless otherwise required by applicable law.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the refund approval status.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to be processed. The time required for funds to appear in your account may vary depending on your bank or payment provider.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and clear photos of the issue so our team can review the situation and arrange an appropriate solution.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may no longer be eligible for cancellation and may need to follow our return procedure.

8. Contact Information

If you have any questions about returns, refunds, or exchanges, please contact us:

Store Name: Rosavia
Email: info@rosavia.us
Phone: +1 (402) 415-6534
Address: 224 West 7th Street, Logan, IA 51546, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)